Privacy Policy
1. Introduction
DJ Edwards Solar & Electrical (ABN: 33 102 820 860) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting our website at https://www.djedwardselectrical.com.au/, or by providing us with your personal information, you agree to the terms of this Privacy Policy.
2. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Examples include your name, address, email address, and phone number.
3. Collection of Personal Information
We may collect personal information from you in various ways, including:
-
Directly from you: When you contact us via phone, email, our website contact forms, or in person (e.g., when requesting a quote, making an enquiry, or engaging our services).
-
From third parties: In some cases, we may collect information from third parties, such as publicly available sources or referrals, with your consent where required.
-
Automatically through our Website (Google Ads & Analytics): As detailed below, we use technologies that automatically collect certain information when you visit our Website.
4. Types of Personal Information We Collect
The types of personal information we may collect include:
-
Your name
-
Your phone number
-
Your email address
-
Information related to your enquiry (e.g., details about your solar or electrical needs, questions you ask)
5. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
-
To provide you with information, products, or services you have requested.
-
To respond to your enquiries and provide customer support.
-
To provide quotes and deliver our solar and electrical services.
-
To manage and administer our services, including invoicing and account management.
-
To improve our products and services.
-
To send you marketing and promotional communications (where you have consented or where otherwise permitted by law).
-
To comply with our legal obligations.
-
For internal administrative and operational purposes.
6. Google Ads and Website Analytics
We use Google Ads (formerly Google AdWords) and Google Analytics to advertise our services online and to understand how our Website is used.
-
Cookies and Tracking Technologies: When you visit our Website, small data files called "cookies" and other tracking technologies (e.g., pixels) may be placed on your device. These cookies help us to:
-
Understand how you interact with our Website (e.g., pages visited, time spent).
-
Measure the effectiveness of our advertising campaigns.
-
Show our advertisements to you on other websites after you have visited our Website (remarketing).
-
Serve advertisements based on your past visits to our Website or your general internet usage (interest-based advertising).
-
-
Google Ads: We use Google Ads features such as Remarketing, Interest Categories, Similar Audiences, and other types of interest-based advertising. This means Google may show our ads on other websites across the internet based on your past interactions with our Website.
-
Google Analytics: We use Google Analytics to collect information about how visitors use our Website. This information is used to compile reports and help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from, and the pages they visited.
-
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being sent. However, please note that some features of our Website may not function correctly if you disable cookies.
-
Opting Out of Google's Advertising Features: You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. You can also use the Google Analytics Opt-out Browser Add-on.
7. Disclosure of Personal Information
We may disclose your personal information to:
-
Our employees, contractors, and service providers who need the information to perform their duties (e.g., IT support, marketing agencies, installers).
-
Third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, CRM systems).
-
Government and regulatory authorities or law enforcement agencies where required or permitted by law.
-
Anyone else to whom you authorise us to disclose it.
-
Google: As described above, certain information is shared with Google for advertising and analytics purposes.
We will take reasonable steps to ensure that third parties to whom we disclose your personal information protect your privacy.
8. Direct Marketing
We may use your personal information to send you direct marketing communications about our products and services that we believe may be of interest to you. This may include information about new services, special offers, or industry news.
You can opt-out of receiving direct marketing communications from us at any time by:
-
Clicking the "unsubscribe" link in any email marketing communication you receive from us.
-
Contacting us directly using the details provided below.
9. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
-
Implementing physical, electronic, and procedural safeguards.
-
Using secure servers and encryption for data transmission where appropriate.
-
Restricting access to personal information to authorised personnel only.
While we strive to protect your personal information, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us or receive from us.
10. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and will not charge you for making the request. We may charge a reasonable fee for providing access to your information, particularly if it requires significant retrieval efforts.
In some circumstances, we may refuse your request for access or correction if it is permitted or required by law. If we refuse your request, we will provide you with written reasons.
11. Overseas Disclosure
While DJ Edwards Solar & Electrical is based in Australia, some of our service providers (e.g., cloud hosting, email service providers, Google) may store or process data outside of Australia. When this occurs, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs or a similar privacy regime.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version of this policy will always be available on our Website and will indicate the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Complaints
If you have a complaint about how we have handled your personal information or believe we have breached the APPs, please contact us in writing using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
-
Online: https://www.oaic.gov.au/
-
Phone: 1300 363 992
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
DJ Edwards Solar & Electrical
Murrarie, Brisbane, QLD
0400 571 610